Contents

1. Introduction
2. Membership Terms
3. Services Provided by JLT
4. Agent Responsibilities
5. Fees, Payments, and Adding Team Members
6. WhatsApp Community Access
7. Confidentiality
8. Data Protection and GDPR Compliance
9. Compliance with ATOL Regulations
10. Non-Compete and Non-Solicitation
11. Independent Contractor and Self-Employment Status
12. Insurance Requirements
13. Training Requirements
14. Chargebacks and Liability Clause
15. Termination of Membership
16. Services and Support Availability
17. Booking Services Availability
18. Dispute Resolution and Governing Law
19. Indemnity
20. Code of Conduct
21. Severability
22. Force Majeure
23. Changes to Agreement
24. Commission Structure
25. Entire Agreement  
26. Electronic Communications 

Appendix: 

A.    Membership Fees & Charges 

B.    Insurance requirements 

C.     Training and Compliance 

D.    ATOL Compliance 

E.     Commission Structure 

F.     Dispute Resolution 

G.    Additional Charges 

*Pre-Sign-Off Booking Procedures

1. Introduction

This Agreement outlines the terms and conditions under which the Agent is granted membership within The JLT Group. By entering into this Agreement, the Agent agrees to comply with all policies, guidelines, and operational standards outlined by The JLT Group.

2. Membership Terms

2.1 Membership is granted on a non-exclusive, non-transferable basis.

2.2 Membership does not constitute an employment relationship, joint venture, or partnership. 

2.3 Membership is subject to periodic review by The JLT Group and may be revoked if the Agent fails to meet required standards.

3. Services Provided by JLT

3.1 The Agent is authorised to book holidays and travel services for their clients through The JLT Group’s preferred suppliers. 

3.2 All bookings must comply with the terms and conditions set out by the suppliers and The JLT Group. 

3.3 The Agent acknowledges that they act as an intermediary and that clients must be informed of the applicable booking terms. 

3.4 The Agent is required to adhere to JLT’s service delivery and communication standards to ensure a consistent client experience.

4. Agent Responsibilities

4.1 Act professionally, ethically, and in compliance with all applicable laws and regulations. 

4.2 Protect and promote the reputation of The JLT Group. 

4.3 Provide clients with accurate and transparent information. 

4.4 Ensure adherence to the Company's branding and marketing guidelines. 

4.5 Keep all proprietary and client information confidential. 

4.6 Notify the Company promptly of any circumstances affecting Membership obligations.

5. Fees, Payments, and Adding Team Members

5.1 Joining Fee: The Agent agrees to pay a one-time, non-refundable joining fee as specified in the Appendix.

5.2 Membership Fees: Membership fees are payable every 28 days as follows:

·       Business Class Membership: £87 every 28 days.

·       First Class Membership: £127 every 28 days.

5.3 Adding Team Members: At the sole discretion of The JLT Group, the Agent may add team members to their membership.

·       Duo and Trio Accounts:

o   A non-refundable fee of £150 per additional agent applies.

o   The Agent’s membership fee will increase by 47% for each added member.

o   The Agent retains full responsibility for the conduct, compliance, and actions of any additional agents added to their membership and accepts full liability for them.

5.4 Late Payments: Failure to make payments on time may result in an administrative fee of £25. This fee shall apply for each attempt made by The JLT Group to recover missed membership fees. Additionally, the administrative fee will be applied to any costs or fees incurred by The JLT Group due to actions or omissions by the Agent, including but not limited to processing delays, penalties, or other liabilities.

5.5 Refund Policy: All fees are non-refundable except under exceptional circumstances, at the sole discretion of The JLT Group.

5.6 Membership Fee Adjustments: Membership fees are subject to annual review and may be adjusted based on inflation or operational requirements.

5.7 Cancellation Policy: The business reserves the right to charge the final month of the membership fee upon receipt of cancellation.

5.8 Booking Fees and Insurance Requirements: In accordance with UK law, travel agents must add specified booking fees and applicable insurances to each booking transaction. Agents may incorporate these fees into the final client quotation so that they are absorbed within the total balance.

5.9 Credit and Debit Card Fees: Agents are responsible for covering all credit and debit card processing fees associated with incoming payments via the designated merchant processor. Agents may pass these costs onto the Client. 

5.10 Training and Compliance:

·       Agents must complete and fully understand all training provided by the JLT Academy.

·       Certification by JLT Academy management is required before an agent is authorised to make bookings.

·       Agents must adhere to the guidelines outlined in Schedule 3 to ensure compliance with financial and consumer protection regulations, including the PTS Trust principles.

5.11 Implementation of Training:

·       Agents are solely responsible for applying the training received in their day-to-day operations.

·       Any questions or clarifications regarding training content must be promptly addressed with the franchise support team.

5.12 Client Fund Handling:

·       Agents must ensure that all client funds are managed in strict accordance with the PTS Trust guidelines.

·       Compliance with established procedures and protocols is mandatory to safeguard client funds and maintain regulatory adherence.

5.13 Audit and Compliance Checks: The JLT Group reserves the right to conduct periodic audits and compliance checks to verify that agents adhere to prescribed procedures and guidelines. Failure to comply may result in disciplinary action, including suspension or termination of membership.

5.14 The non-refundable nature of fees shall not apply in circumstances where the cancellation or termination is the result of the Company failing to deliver on agreed services, as mandated by the Consumer Rights Act 2015.

6. WhatsApp Community Access

6.1 As part of their Membership, the Agent is granted access to The JLT Group’s WhatsApp community. 

6.2 Access to this community does not form part of this Agreement. 

6.3 The WhatsApp community is intended as a platform for Agents to connect, share best practices, and collaborate informally. 

6.4 The Company reserves the right to remove any Agent from the WhatsApp community at its sole discretion. 

6.5 The WhatsApp community is not a dedicated support function offered by The JLT Group, and any formal support must be accessed through the appropriate channels outlined in this Agreement.

7. Confidentiality

7.1 The Agent acknowledges that they will have access to proprietary information and agrees not to disclose or share such information without prior consent from the Company. 

7.2 This confidentiality obligation survives the termination of this Agreement indefinitely.

8. Data Protection and GDPR Compliance

8.1 The Agent agrees to comply with the UK GDPR, Data Protection Act 2018, and any applicable data protection laws. 

8.2 The Agent will ensure the secure storage of all personal data they process. 

8.3 Data breaches must be reported to the Company immediately.

8.4 The Company will process the Agent's data in accordance with its Privacy Policy.

8.5 The Agent must obtain explicit consent from clients before collecting, storing, or processing their personal data, in compliance with UK GDPR regulations. Such consent must be documented and retained for audit purposes.

8.6 The Agent shall provide clients with a clear Privacy Notice detailing how their personal data is handled, including purposes of processing, retention periods, and rights under data protection laws.

9. Compliance with ATOL Regulations

Definitions

The definitions used in this agreement have the same meaning as those used in the ATOL Regulations 2012 (as amended). Additionally, ‘Licensable Transaction’ means an offer made by a consumer (or their agent) to purchase flight accommodation for one or more persons on a flight which is accepted by an air travel organiser and constitutes an activity in respect of which that air travel organiser is required to hold an ATOL.

Extent of obligations

The obligations of all parties to this agreement extend only to the parties’ conduct in respect of licensable transactions

Priority of Agency terms published by CAA

Pursuant to AST 2.2 and Agency Term 1 no agency term negotiated between the principal ATOL holder and the agent may contradict or purport to contradict the CAA’s mandated terms and any that do so will be void.

Agency Term 1

By making available flight accommodation to consumers in the capacity of an agent, in accordance with ATOL Regulations 9, 10 and 12 the agent is deemed to have agreed to the terms of the written agency agreement between the principal ATOL holder and its agent. The terms of the agency agreement include terms mandated by the CAA to be agreed between principal ATOL holders and agents for principal ATOL holders making available flight accommodation as agents of that principal ATOL holder. Principal ATOL holders and agents cannot agree, whether in writing, by conduct or otherwise, any terms which contradict, or purport to contradict the terms mandated by the CAA. The agent must keep a copy of this agency agreement for the period it is in force and for 12 months after it expires or is terminated.

Agency Term 2

2.1 Agents must comply with ATOL Standard Term 1 as if they applied directly to the agent (as applicable) and any requirements to set out the principal ATOL holder’s name and number should be read as requirements to set out the principal’s name and ATOL number. For the avoidance of doubt, agents are not permitted to use the ATOL logo without the permission of the CAA\ Agency Term. 

2.2 The agent must at all times identify the selling, protecting principal ATOL holder on all publicity material (including websites and brochures) that identify a flight or flight inclusive package which the agent is holding out it can make available to consumers. Agency Term. 

2.3 Where the agent produces a receipt for money paid by a consumer the agent must identify which part of that money is protected by the principal ATOL holder’s ATOL and which, if any, is not.

Agency Term 3

The agent will, if requested by the CAA, report to the principal ATOL holder the unique reference number of each ATOL Certificate supplied by it, along with the corresponding ATOL holder’s reference number, where it acts as agent for the principal ATOL holder and where the transaction with the consumer was a Flight-Only or a package. If requested to do so by the CAA at any time, and including after the failure of the principal ATOL holder, the agent will provide this information to the CAA.

Agency Term 4

The agent will provide any information requested by the principal ATOL holder necessary to enable the principal ATOL holder to comply with the ATOL Standard Terms or any term of its ATOL.

Agency Term 5

Any payment received by the agent from consumers, for services owed by the principal ATOL holder to the consumer, is received and held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust but subject to the agent’s right and obligation to make payment to the principal ATOL holder for so long as the principal ATOL holder does not fail. If the principal ATOL holder fails, the agent confirms it will continue to hold consumer payments on behalf of the Trustees of the Air Travel Trust and without any right or obligation to pay the same to the principal ATOL holder.

Agency Term 6

6.1 Where an agent makes available flight accommodation as the agent of a principal ATOL holder, the agent must ensure an ATOL Certificate is supplied to the consumer immediately and in accordance with ATOL Regulation 17, regardless of whether the ATOL Certificate is produced by the principal ATOL holder or produced by the agent on behalf of the principal ATOL holder. However, if an agent organises a package which includes that flight accommodation, the agent must immediately supply a package ATOL Certificate to the consumer in the agent’s own name. Agency Term. 

6.2 Where an agent makes available a package as agent of a principal ATOL holder, the agent must additionally obtain a Confirmation (see AST 1.11) from the ATOL holder and, once obtained, pass it immediately to the consumer by the method set out below. Where an agent receives any revised Confirmation from the principal ATOL holder, it will immediately pass it to the consumer by the method set out below 

Note: The method for the supply of a Confirmation means: 

a) in the case of a consumer who is present at the time the agent receives the Confirmation, immediately handing it to that consumer or sending it to that consumer by electronic communication; 

b) in the case of a consumer who is not present at the time the agent receives the Confirmation, immediately sending it to that consumer by electronic communication or by post.

Agency Term 8

Immediately upon the failure of the principal ATOL holder, the agent will provide the CAA with information on: a) money paid to it by consumers, in respect of services to be provided for future travel by the principal ATOL holder to consumers; and b) the ATOL Certificate unique reference numbers issued by that agent which apply to that failed ATOL holder, in a form acceptable to the CAA.

Agency Term 9

The rights of the CAA and the Trustees of the Air Travel Trust to enforce any obligations under this agreement on either party are not excluded. For the avoidance of doubt, they may be enforced by the CAA and the Trustees of the Air Travel Trust. 

Agency Term 10 An agent is not permitted to appoint a sub-agent to perform its obligations as an agent of the principal ATOL holder on the agent’s behalf. 

Note: In these circumstances, as well as the agent being liable to the consumer as a principal, both the ‘agent’ and ‘sub-agent’ would be acting in breach of the ATOL Regulations 2012.

Agency Term 11

If a new or revised Schedule of Agency Terms is published by the CAA in its Official Record Series 3 those new or revised terms will immediately take effect and must be included in the terms of the agency agreement between the principal ATOL holder and the agent within 3 calendar months of the publication date. 

Note: a written agency agreement will be deemed to be compliant with ATOL Regulation 22(2)(c) provided that it contains all relevant parts of the schedule of agency terms published by the CAA in its Official Record Series 3 within 3 calendar months of the publication date.

Agency Term 12

If the principal ATOL holder fails to comply with its obligations to a consumer and by reason thereof the agent incurs a liability or obligation to the consumer, the agent shall be indemnified by the principal ATOL holder against all consequences following from such a failure. 

Agency Term 13

If requested by the CAA the agent will provide any information regarding the principal ATOL holder referred to in AST 4 which it holds to the CAA on demand.

9.1 The Agent is required to comply with all relevant ATOL (Air Travel Organiser's Licence) regulations when engaging in any bookings or travel-related activities as part of their membership with The JLT Group. 

9.2 The Agent must ensure that any bookings requiring ATOL protection are processed in accordance with the applicable regulations and that the appropriate documentation is issued to clients. 

9.3 Failure to comply with ATOL regulations may result in termination of Membership and/or additional liabilities. 

9.4 The JLT Group will provide guidance on ATOL compliance; however, the Agent retains full responsibility for adhering to these legal requirements.

9.5 The Agent shall undergo periodic training sessions provided by The JLT Group to stay updated on changes to ATOL regulations and ensure ongoing compliance.

9.6 The Agent agrees to submit a yearly compliance report to The JLT Group, confirming adherence to all ATOL-related obligations.

10. Non-Compete and Non-Solicitation

10.1 The Agent agrees not to engage with, represent, or solicit business from direct competitors of The JLT Group during Membership and for 12 months following termination. 

10.2 The Agent will not solicit agents, clients, employees, or contractors of The JLT Group during Membership or within 12 months after termination.

11. Independent Contractor and Self-Employment Status

11.1 The Agent acknowledges that they are self-employed and are not an employee, agent, or partner of The JLT Group. 

11.2 The Agent has complete freedom to operate their own business as they wish, provided they comply with The JLT Group’s policies, standards, and legal responsibilities. 

11.3 The Agent shall bear sole responsibility for their tax, National Insurance contributions, and other financial obligations. 

11.4 Nothing in this Agreement shall be construed as creating a relationship of employer and employee.

11.5 The Agent acknowledges they have no entitlement to employment-related benefits, including but not limited to holiday pay, sick pay, or pensions, thereby affirming their independent contractor status.

12. Insurance Requirements

12.1 The JLT Group provides insurance coverage for the Agent under the Group's insurance policy. This coverage includes public liability and professional indemnity, but it explicitly excludes coverage for any errors or omissions by the Agent ("Agent Error").

12.2 The Agent is required to maintain valid professional indemnity insurance throughout their Membership term to cover all potential liabilities arising from Agent Error. This includes, but is not limited to, errors in booking, administrative oversights, or other professional mistakes impacting clients or third parties.

12.3 Proof of insurance must be provided to The JLT Group upon request. Failure to provide proof or maintain this insurance may result in the suspension or termination of Membership.

12.4 The Agent acknowledges that all liabilities resulting from their errors or omissions remain solely their responsibility and are not covered by The JLT Group's insurance policy.

13. Training Requirements

13.1 The Agent must complete mandatory training upon joining and comply with annual training updates required by The JLT Group. 

13.2 non-completion of training may result in suspension of Membership privileges.

14. Chargebacks and Liability Clause

14.1 The Agent is solely responsible for all financial chargebacks, including bank chargebacks, related to bookings made for their clients. 

14.2 The Company may charge an administrative fee of £[XX] to the Agent for processing chargebacks or disputes. 

14.3 The Agent must reimburse the Company for any losses or penalties incurred due to chargebacks or disputes arising from their bookings.

15. Termination of Membership

15.1 Agents without any active bookings may terminate their Membership by providing 30 days’ written notice. 

15.2 Agents with active bookings are required to provide 90 days’ written notice prior to terminating their Membership, or alternatively, settle the account in full. 

15.3 Upon termination, the Agent must cease using all Company resources, systems, and branding immediately. 

15.4 The JLT Group reserves the right to revoke Membership for violations such as misconduct, non-payment, or breach of contract without prior notice.

16. Services and Support Availability

16.1 Services and support offered by The JLT Group are available during normal business hours, Monday to Friday, 9:00 AM to 5:00 PM, excluding bank holidays. 

16.2 All service and support requests must be sent via email to: support@thejltgroup.co.uk. 

16.3 Membership-related queries must be directed to: memberships@thejltgroup.co.uk

16.4 Commission & Refund related queries must be directed to: Accounts@thejltgroup.co.uk

16.5 The Agent acknowledges that requests received outside of normal business hours will be addressed on the next working day.

17. Booking Services Availability

17.1 Booking services are available to the Agent 24/7 through The JLT Group’s preferred suppliers. 

17.2 While booking services remain accessible at all times, The JLT Group’s core team will respond to and process service-related actions only during normal business hours, Monday to Friday, 9:00 AM to 5:00 PM, excluding bank holidays. 

17.3 Agents are encouraged to utilise the resources provided by preferred suppliers outside of core business hours for immediate needs.

18. Dispute Resolution and Governing Law

18.1 The Parties shall attempt to resolve disputes amicably through mediation. 

18.2 If mediation fails, disputes will be governed by and construed in accordance with the laws of England and Wales. 

18.3 Any disputes shall be subject to the exclusive jurisdiction of the courts located in London, England.

18.4 In the event of a dispute, the Parties agree to engage an independent mediation service, such as Wonderland People or UK Mediation, to facilitate an impartial resolution. The costs associated with the mediation shall be shared equally by the Parties unless otherwise agreed.

18.5 Costs associated with mediation shall be shared equally by the Parties unless otherwise agreed.

19. Indemnity

19.1 The Agent agrees to indemnify and hold harmless The JLT Group and its affiliates, directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

·      The Agent’s actions or omissions in connection with this Agreement.

·      Breach of the terms and conditions set forth in this Agreement. 

19.2 This indemnification obligation shall survive the termination of this Agreement.

20. Code of Conduct

20.1 The Agent must uphold the highest standards of professionalism in all business activities. 

20.2 The Agent must avoid conflicts of interest and disclose any potential conflicts to The JLT Group. 

20.3 The Agent must not engage in harassment, discrimination, or any form of misconduct. 

20.4 The Agent agrees to adhere to the values and ethical standards outlined by The JLT Group.

20.5 The Agent agrees to ensure all services offered are accessible to clients with disabilities, as required under the Equality Act 2010. Reasonable adjustments must be made to accommodate clients’ needs.

21. Severability

21.1 If any provision of this Agreement is deemed invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions of this Agreement shall remain in full force and effect.

22. Force Majeure

22.1 Neither party shall be held liable for delays or failure in performance caused by events beyond their reasonable control, including but not limited to acts of God, natural disasters, war, governmental actions, or labour disputes. 

22.2 The affected party shall notify the other party as soon as possible and shall make reasonable efforts to resume performance under this Agreement.

23. Changes to Agreement

23.1 The JLT Group reserves the right to update or amend the terms of this Agreement with prior written notice to the Agent. 

23.2 Any changes shall take effect upon the Agent’s continued use of The JLT Group’s services or membership.

24. Commission Structure

24.1 The Agent shall receive a commission of 80% of the remaining revenue after all charges, fees, or deductions have been applied. 

24.2 The JLT Group will retain 20% of the remaining revenue following the deduction of all applicable charges and fees. 

25.3 Commission payments will be processed in accordance with The JLT Group’s payment policies and timelines. 

24.4 The JLT Group reserves the right to amend the commission structure at any time, provided that legally required notice is given to Agents prior to any changes taking effect. 

24.5 The Agent acknowledges that any disputes related to commission calculations must be raised within 30 days of receipt of payment, after which the calculation will be deemed final.

25. Entire Agreement

25.1 This Agreement represents the entire understanding between the Parties and supersedes all prior agreements, negotiations, and understandings, whether written or oral, related to the subject matter hereof. 

25.2 Any modifications to this Agreement must be made in writing and signed by both Parties.

26. Electronic Communications

26.1 Electronic signatures shall be deemed legally valid and binding in accordance with the Electronic Communications Act 2000.

26.2 All notifications and agreements communicated electronically must include a confirmation receipt from the receiving party to ensure acknowledgment.

Appendix A: Membership Fees and Charges

1.     Joining Fee: £297.00 (non-refundable).

2.     Membership Fees (payable every 28 days):

o   Business Class Membership: £87.

o   First Class Membership: £127.

3.     Fees for Adding Team Members:

o   Additional agent fee: £150 per agent (non-refundable).

o   Membership fee increase: 47% for each added team member.

o   The Agent shall bear sole responsibility for all costs and expenses associated with any additional agents added under their Membership.

4.     Late Payment Fee: £25. This fee is applied for each recovery attempt made for missed membership fees. It is also applied to cover any costs or fees incurred by The JLT Group due to the Agent's actions or omissions.

5.     Cancellation Fee: Equivalent to the final membership fee for the last month upon notice of cancellation.

Appendix B: Insurance Requirements

1.     The JLT Group provides insurance coverage under its Group policy. However, this coverage excludes Agent Error.

2.     Agents are required to maintain their own professional indemnity insurance throughout their Membership term to cover liabilities arising from Agent Error.

3.     Proof of insurance must be submitted upon request.

4.     Failure to comply with this requirement may result in suspension or termination of Membership.

Appendix C: Training and Compliance

1.     Completion of training provided by The JLT Academy is mandatory before making bookings*.

2.     Agents must adhere to compliance guidelines outlined in Schedule 3 and PTS Trust principles.

3.     Agents must undergo periodic training updates to ensure ongoing compliance.

Appendix D: ATOL Compliance

1.     Agents must process ATOL-protected bookings in strict accordance with ATOL regulations.

2.     ATOL Certificates must be issued to clients immediately as required by applicable laws.

3.     Agents are required to attend yearly training sessions to stay updated on ATOL compliance practices.

Appendix E: Dispute Resolution

1.     In the event of disputes, the Parties shall engage an independent mediation service, Wonderland People, to facilitate an impartial resolution.

2.     A fixed mediation cost of £1,500.00 has been agreed upon, which will be shared equally between the Parties unless otherwise agreed.

3.     Any additional costs arising from the mediation process, beyond the agreed amount, shall be borne by the respective Parties unless otherwise stipulated.

Appendix F: Commission Structure

1.     Agents are entitled to a commission of 80% of the remaining revenue after all applicable charges and fees.

2.     The JLT Group retains 20% of the remaining revenue.

3.     Commission disputes must be raised within 30 days of payment receipt; otherwise, calculations will be deemed final.

Appendix G: Key Financial Obligations

1.     Booking Fees: Agents must incorporate required booking fees into client quotations to ensure compliance.

2.     Credit and Debit Card Fees: Agents are solely responsible for all card processing fees.

*Pre-Sign-Off Booking Procedures

1.     Bookings Under Management of Authorised Agent:

o   The Agent grants the Authorised Agent the authority to make bookings on their behalf during the pre-sign-off period.

2.     Utilisation of Existing Quotes:

o   During the training period and before sign-off, the Agent may utilise and process any client quotes they have already prepared.

3.     Commission Structure for Pre-Sign-Off Bookings:

o   A distinct commission structure applies to bookings made during this period:

§  20% of the revenue is retained by The JLT Group.

§  The remaining 80% is equally split between the Agent and the Authorised Agent (40/40).

4.     Branding and Client Interaction:

o   The Agent is permitted to provide their clients with branded quotes and booking confirmations under their name and business branding.

5.     Booking Processing and Responsibility:

o   All bookings during this period will be processed and managed by the Authorised Agent, who will issue the necessary confirmations to the Agent.

o   The Agent acknowledges they bear full responsibility for their clients and any confirmed bookings made during this period.

6.     Restrictions on Booking Prior to Sign-Off:

o   No Agent is authorised to book any travel or activities prior to being officially signed off without the supervision of an authorised agent. Failure to comply with this requirement may result in the revocation of access or termination of Membership.